Immediately after delivery, open your PureFish box & store your trays in freezer until ready to use.
** Warning: After opening insulation handle any remaining dry ice with extreme caution and using gloves. Never handle or touch dry ice with bare hands or skin or serious burns can occur. **
We take great measure to pack your PureFish to arrive frozen, but even if the fish has slightly thawed but is still cold to touch, place in freezer and quality will not be affected.
If there are any other issues, please take pictures and immediately contact us @ email@example.com within 48 hours or delivery.